US Orders
All orders are dispatched within 3-5 working days via USPS tracked. Once your order has been dispatched you’ll receive tracking information.
Returns
Returns are accepted within 10 days of delivery. Please email hello@metteceramics.com to request a return.
All items must be returned and shipped in the same condition that you received it. Original shipping charges are non-refundable. Return shipping cost is buyers responsibility unless otherwise discussed.
International Orders
All international orders are dispatched within 3-5 working days via USPS or UPS. Once your order has been dispatched you’ll receive tracking information. Mette Ceramics is not responsible for customs duties, taxes, or import fees.
Damaged Items
Mette Ceramics is happy to replace any products that have been broken or damaged in the post. Replacements can take up to six weeks to be dispatched if items is not in stock and needs to be made.